Lowe's Home Improvement

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Reviews about Lowe's Home Improvement

• Fiona Kelly
  ★ ★ ☆ ☆ ☆
  Incompetent is what everyone at this store is, including the senior management (Bruce and David). Save the time and aggravation with this location, go to Home Depot. Biggest mistake walking into this place and purchasing an appliance, scheduled the delivery for 4/23/18 after purchasing on 4/18/18. Didn’t get the 24 hour call notice so had to take the day off work (loss of pay), was on phone for over 4 hours to find out what the hell was going on. Had to call corporate office as I was being put on hold or, just simple, they don’t work up there! Eventually David calls and assures me that I’ll get my delivery the next day, which I did, had to wait until 10am ( thank god I have an understanding boss). Delivery guys unloaded my new refrigerator and then said that they don’t have room to take away my old one, which I paid for recycling fee, meantime they just unloaded the new one but didn’t have room for the old one! Couldn’t argue with them as they couldn’t speak any English! I called the 800 number, no point calling the Yonkers number, they just don’t answer, so eventually a couple of hours later making a complaint with the 800 number, Bruce calls me back, explained to him that my old refrigerator is outside my house, delivery guys wouldn’t take it, and he assured me it would be picked up by 4/27/18. Long story short, paid an extra $100 to get a guy come pick it up on 5/3/18. Plus I spoke with Bruce prior, stated that he will have the guys come back to pick it up, that was over a week, will be calling into the store any day now, and demand to get my money I lost because of them, back charging them for the day I lost, as well as the tow away fee. Have filed a complaint with the NYS Better business Bureau department. I would be embarrassed if I ran a business like this. Shame on you Lowe’s ☹️

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